Complaint Policy

Complaint policy for featured individuals


1. Purpose

This policy aims to provide individuals featured in our content, whether in videos, images, or other media, with a mechanism to express concerns or complaints regarding their portrayal.

2. Who Can File a Complaint?

Any individuals depicted in our content who have concerns about their portrayal are eligible to submit a complaint under this policy.

3. Submitting a Complaint

To submit a complaint, the affected individual can send an email to info@finmessage.com providing the following information:

  • Name of the depicted person
  • Contact information for follow-up
  • Description of the concerns or complaints
  • Evidence such as links to the relevant content or screenshots

4. Handling of Complaints

Upon receipt of a complaint, we will thoroughly review the matter and respond appropriately. This may include:

  • Removal or editing of the relevant content
  • Contacting the affected person to further discuss the matter
  • Clarification and amicable resolution of the issue

5. Privacy

All information provided as part of a complaint will be treated confidentially and used solely for the purpose of investigating and addressing the complaint.

6. Timeframe

We endeavor to process complaints as quickly as possible. The exact processing time may vary depending on the complexity of the complaint, but we strive to respond within a reasonable timeframe.

7. Contact Information

For any enquiries or to file a complaint, please contact us at info@finmessage.com.

We are committed to respecting the rights and well-being of all individuals depicted and take complaints regarding their portrayal in our content seriously. This policy aims to support this principle and provide a transparent and effective mechanism for complaints.



Illegal content reporting policy


1. Purpose

This policy aims to provide all users with the opportunity to report illegal content published on our platform so that it can be promptly removed.

2. Reporting Illegal Content

To report illegal content, any user can send an email to info@finmessage.com, providing the following information:

  • A detailed description of the illegal content
  • Links or screenshots clearly showing the illegal content
  • Additional information that may be helpful for identifying and removing the illegal content

3. Handling of Reports

Upon receiving a report of illegal content, we will promptly review and respond accordingly. Our goal is to take the necessary actions to remove or block the illegal content. Reports will be reviewed and processed within seven (7) business days.

4. Confidentiality

All information contained in a report of illegal content will be treated confidentially and used solely for the purpose of investigation and resolution.

5. Contact

For any questions or to report illegal content, please contact us at info@finmessage.com.

We are committed to protecting our platform from illegal content and ensuring the safety and well-being of our users. This policy aims to ensure that illegal content is promptly and effectively reported and removed.